Frequently Asked Questions

where to start

I don't know what I need. Where do I begin?

Take the 2-minute quiz. Seven questions about how you actually feel, and we'll show you where most people with your symptom cluster start. No diagnosis required.

Why does the order I take things in matter?

Because hormone support doesn't hold while the gut is still inflamed. It's the reason so many things work for a couple of weeks and then quit.

Dr. Smith's clinical sequence is rest, rebuild, rebalance… calm the inflammation, give the microbiome something to rebuild with, then add hormone support so it has somewhere to land. Our protocols follow that order.

Can I take more than one product at a time?

Yes… the protocols are built to be stacked. If you're combining products outside a protocol, email us and we'll check the overlap so you're not doubling up on the same nutrient.

How long before I notice anything?

It depends on the formula and what you're supporting. Digestive enzymes work with the meal you take them with. Anything working through the microbiome or hormone pathways needs longer… most people give it a full bottle before deciding.

We'd rather you go in expecting weeks than days.

Do I have to be a Modern Endocrine patient to order?

No. The shop is open to everyone. Patients often continue the same formulas between appointments, but you don't need a chart with us to buy.

Are these formulated for women only?

No… our supplements are formulated for both men and women. Gut health, thyroid function, inflammation and metabolism work the same way in everyone.

Some formulas lean toward concerns that come up more often in one group than the other, but nothing here is off-limits either way. If you're not sure what applies to you, take the quiz or email us.

talking them

With food or without?

It's on every label, and it matters more for some than others. Fat-soluble formulas like OmegaMAX absorb better with a meal. Digestive enzymes go with the first bite. Probiotics are usually easiest on an empty stomach.

Morning or night?

Follow the label. As a rule: anything energising goes in the morning, anything calming goes in the evening, and consistency matters more than perfect timing.

What if I miss a dose?

Take it when you remember, or skip it and carry on the next day. Don't double up.

Can I take these alongside my prescription medications?

Ask your doctor or pharmacist first… some supplements affect how medications are absorbed or metabolised, and we can't see your medication list.

This matters most with thyroid medication, blood thinners, blood-sugar medications and hormone therapy. Bring the label to whoever manages your prescriptions.

Can I take these if I'm pregnant or breastfeeding?

Talk to your OB or midwife before starting anything new. We don't make that call from here.

How should I store them?

Cool, dry, out of direct sunlight. Not the bathroom cabinet… the humidity is worse for them than most people realise.

what’s in them

Are your supplements third-party tested?

Every batch is tested by an independent lab for potency and purity… meaning what's on the label is what's in the bottle, verified by someone who doesn't work for us.

Where are they made?

In an FDA-audited, cGMP-certified facility in the United States.

Do you use proprietary blends?

No. Every active ingredient and its dose is printed on the label. If we won't show you the number, we shouldn't be charging you for it.

Why methylfolate instead of folic acid?

Folic acid has to be converted by the body before it can be used, and a significant share of people don't do that conversion efficiently. Methylfolate is already in the active form. It's a more expensive ingredient, and it's the reason we use it.

That principle runs through the range… active forms, clinical doses, no cheaper stand-ins.

Why do these cost more than what's at the drugstore?

Two reasons. The forms… active, bioavailable versions of nutrients rather than the cheapest available. And the doses… clinical amounts rather than the trace quantities that let a label list an impressive number of ingredients.

A cheaper bottle you have to take forever without effect isn't cheaper.

orders & shipping

When will my order ship?

Usually the next business day. Holidays and weather can add time. You'll get an email with tracking as soon as it's processed.

What does shipping cost?

Standard shipping is $7. USPS Priority is $9.35. Orders over $100 ship free.

Do you ship internationally?

Not yet… United States only.

Can I change or cancel my order?

Email hello@modernendocrine.com as fast as you can. If it hasn't shipped, we'll sort it. Once it's gone we can't recall it.

My order arrived damaged, or never arrived.

Email us at hello@modernendocrine.com with your order number and a photo if there's damage, and we'll make it right.

returns & subscriptions

What is your return policy?

We accept returns on unopened products within 30 days. Email hello@modernendocrine.com with your order number and we'll take it from there.

Opened bottles can't be returned. Once a supplement leaves our hands we can't verify how it's been stored, and we won't resell it to someone else.

Something arrived damaged or wrong.

That isn't a return… that's on us. Email us with your order number and a photo, and we'll sort it out.

How do I cancel a subscription?

Cancel from your account before your next billing date. Once a subscription has billed, it can't be cancelled or refunded… so if the date is close, act rather than wait.

Can I skip or delay a delivery instead?

Yes… you can skip a shipment or push it back to a later date from your account. Plenty of people do this when a bottle lasts longer than expected. Same rule as cancelling: it has to be done before your next billing date. Once an order has billed we can't reverse it, so if you're getting close, change it now rather than later. Not sure where to find it? Email hello@modernendocrine.com and we'll do it for you.

What if the product isn't right for me?

Email us before you give up on it. Nine times out of ten it's timing, dose or sequence, and that's fixable. If it isn't the right fit, we'd rather point you elsewhere than have you keep buying something that isn't working.

medical questions

Can you tell me what to take for my symptoms?

We can tell you what our formulas do, what's in them and where people with similar symptoms usually start. What we can't do is diagnose you or give medical advice by email… that needs someone who can see your history and your labs.

Can you look at my lab results?

Not through this inbox. That's a patient conversation. Talk to our team about becoming a Modern Endocrine patient.

I'm already a Modern Endocrine patient. Should I ask here?

Message your provider through the patient portal… they have your chart. This inbox is the supplement team.

Can I become a patient?

Yes. Modern Endocrine sees patients by telehealth across 45+ states and in person in Oklahoma.

Book a consultation

still need help?

Email hello@modernendocrine.com … we answer within one business day.

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